Last updated: August 10, 2026

Zythex Labs (“Zythex Labs,” “we,” “us” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you when you visit our website, create an account, contact us or place an order.

1. Information We Collect

Depending on how you interact with the website, we may collect the following categories of information:

Information You Provide

  • Name;

  • Billing and shipping addresses;

  • Email address and telephone number;

  • Account login information;

  • Order and transaction details;

  • Communications sent to customer support;

  • Newsletter preferences;

  • Age-verification confirmation;

  • Refund, return or delivery-related information; and

  • Any other information you voluntarily submit.

Payment Information

Payments may be processed through third-party providers such as card processors, Authorize.Net, Zelle, Blockonomics or cryptocurrency-payment services.

We generally do not store complete payment-card numbers, private cryptocurrency keys or banking credentials. Payment providers process that information according to their own privacy policies and security practices.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

  • IP address;

  • Browser and device type;

  • Operating system;

  • Referring and visited pages;

  • Approximate location derived from IP address;

  • Date and time of access;

  • Shopping-cart activity;

  • Cookie identifiers; and

  • Website-performance and security information.

2. How We Use Personal Information

We may use personal information to:

  • Process, fulfil and deliver orders;

  • Verify transactions and prevent fraud;

  • Create and manage customer accounts;

  • Provide order confirmations and shipping updates;

  • Respond to enquiries and customer-support requests;

  • Administer returns, refunds and disputes;

  • Maintain website security and prevent misuse;

  • Operate and improve our website, products and services;

  • Maintain business, tax and transaction records;

  • Comply with applicable laws and lawful requests;

  • Enforce our policies and protect our legal rights;

  • Verify applicable age or eligibility requirements; and

  • Send marketing emails where you have subscribed or otherwise permitted us to do so.

Where required, we rely on consent, performance of a contract, compliance with legal obligations or our legitimate business interests as the basis for processing personal information.

3. Cookies and Similar Technologies

Our website may use cookies and related technologies to:

  • Keep products in your shopping cart;

  • Remember account and website preferences;

  • Enable login and checkout functions;

  • Protect the website against fraud and misuse;

  • Measure website traffic and performance; and

  • Support analytics or marketing features where enabled.

You can control cookies through your browser settings and any cookie-consent controls provided on the website. Disabling necessary cookies may prevent parts of the website, including the cart or checkout, from functioning correctly.

4. How We Share Information

We do not sell personal information for money. We may disclose information only as reasonably necessary to:

  • Website-hosting and technical-service providers;

  • WooCommerce and associated website integrations;

  • Payment processors and financial-service providers;

  • Shipping carriers and fulfilment partners;

  • Email and newsletter providers;

  • Analytics, fraud-prevention and security providers;

  • Accountants, insurers, legal advisers and professional consultants;

  • Government authorities where legally required; or

  • A purchaser or successor in connection with a merger, sale, restructuring or transfer of the business.

These providers may use information only for the services they perform for us or as otherwise permitted by their own policies and applicable law.

5. Payment Providers

When you select a payment method, your transaction may be processed directly by the applicable provider. That provider’s privacy policy and terms will govern its collection and use of payment information.

Cryptocurrency transactions may be recorded permanently on a public blockchain. Blockchain records may include wallet addresses, transaction identifiers, dates and transferred amounts. We cannot modify or delete information recorded on a public blockchain.

6. Marketing Communications

If you subscribe to our newsletter, we may send updates concerning products, restocks, documentation and Zythex Labs announcements.

You may unsubscribe at any time by using the link included in a marketing email or contacting us. Unsubscribing from marketing will not prevent essential transactional messages relating to your account or orders.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions;

  • Provide customer support;

  • Maintain required financial and tax records;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements; and

  • Satisfy legal, regulatory and operational requirements.

Retention periods may vary according to the type of information and applicable law. When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

8. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction.

However, no website, storage system or transmission method can be guaranteed completely secure. Customers are responsible for protecting their account password and should notify us promptly if they suspect unauthorized account activity.

9. Your Privacy Rights

Depending on where you live, applicable law may give you the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Object to or restrict certain processing;

  • Withdraw consent where processing is based on consent;

  • Request a portable copy of certain information;

  • Opt out of marketing communications; or

  • Submit a complaint to the appropriate data-protection authority.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing a request. Certain information may be retained where required by law or necessary for legitimate business purposes.

10. Children’s Privacy

The website and its products are not intended for children or individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can take appropriate action.

11. Third-Party Websites

Our website may include links to third-party websites or services. We do not control and are not responsible for their content, privacy practices or security. Please review the privacy policy of any third-party service before providing personal information.

12. International Visitors

Our website and service providers may process information in countries other than the country in which you reside. Where required, we will use appropriate safeguards for international transfers. By using the website, you acknowledge that information may be processed in jurisdictions with different data-protection laws.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, website features or legal obligations. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through the website or by email where appropriate.

14. Contact Us

For privacy questions or requests, contact:

Zythex Labs
Email: support@zythexlabs.com